This survey is prepared to measure your level of satisfaction on the quality of medical services provided by the Health Care facilities and Pharmacies, which have credit service agreements with the Bank. Your feedback and responses will help us in further assessment, making necessary improvements, and exploring alternative credit-based Medical and Pharmacy services.

Instructions: Please rate each aspect of the service quality for the respective hospitals by marking the appropriate rating (1-4) in the provided options. If you haven't utilized medical and pharmacy services from the list, please select "Not Used". Use the following scale:

1: Poor 2: Satisfactory 3: Excellent 4: Neutral